AI & ML
Do you have SLAs for AI service availability?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
Document availability targets for AI-dependent features and your remedies if they are missed. Where you rely on third-party model providers, account for their SLAs and your fallback strategy in what you commit to customers.
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Do you use any AI or machine learning in your product?How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?
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