How long do you retain customer data after contract termination?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
Built for GRC, customer trust and sales engineering teams.
Updated July 21, 2026
Expert answer
State a concrete post-termination retention window, commonly 30 to 90 days for customer-initiated export, followed by deletion from production systems and expiry from backups on a defined schedule. Confirm that deletion is certified on request and that the timeline is written into your data processing agreement rather than handled case by case.
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