Compliance

What are your incident response SLAs by severity level?

How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.

Expert answer

Publish severity-tiered response targets: for example, critical incidents acknowledged within 1 hour and worked continuously until contained, high within 4 business hours, and lower severities on defined business-day timelines. Distinguish internal response SLAs from customer notification commitments, and confirm both are documented in your incident response plan and measured against real incident data.

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