AI & ML
Do you have terms of service covering AI features?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
Ensure your terms of service and data-processing agreement address AI features explicitly, including data usage, training exclusions, and acceptable use. This gives customers contractual assurances that match your technical controls.
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Do you use any AI or machine learning in your product?How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?
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