Compliance

Do you use subprocessors, and how are customers notified of changes?

How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.

Expert answer

Maintain a public, current subprocessor list identifying each vendor, its function, and its processing location, and commit to advance notice — typically 30 days — before adding or replacing a subprocessor, with a customer right to object. Confirm that every subprocessor is bound by data-protection terms at least as protective as your own DPA and passes your vendor-risk assessment before onboarding.

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