AI & ML
How do you handle customer requests to delete AI training data?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
Honor deletion requests by removing customer data from any datasets, caches, or fine-tuned artifacts within your committed timeframe. If you do not train on customer data, state that clearly, since it simplifies deletion obligations.
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Do you use any AI or machine learning in your product?How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?
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