AI & ML
What is your policy on AI training using customer data?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
State whether customer data is ever used to train models; the safe default reviewers expect is that it is not. If you do train on customer data, describe the opt-in mechanism, anonymization, and contractual terms that govern it.
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Do you use any AI or machine learning in your product?How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?
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