AI & ML
How do you handle AI service provider outages?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
Design AI features to fail gracefully so a provider outage degrades functionality without breaking core workflows or exposing data. Where availability is critical, document fallback providers, retries, and monitoring that detects degradation quickly.
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Do you use any AI or machine learning in your product?How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?
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