AI & ML
Can customers opt out of AI features processing their data?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.Expert answer
Offer a clear mechanism for customers to disable AI features or exclude their data from AI processing, and document the default state. Explain how the opt-out is enforced technically and how it is reflected in your data-processing agreement.Answer every security questionnaire in minutes
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Do you use any AI or machine learning in your product?How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?
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