AI & ML
Do you use any AI or machine learning in your product?
How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.
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Security questionnaire questions
Updated July 6, 2026
Expert answer
State plainly which product features use AI or machine learning and which do not. Name the model providers involved, describe the purpose of each AI feature, and clarify that AI augments rather than replaces the security controls that protect customer data.
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How do you handle customer data used in AI features?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?Can customers opt out of AI features processing their data?
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