AI & ML

How do you handle customer data used in AI features?

How to answer this security questionnaire question, with an expert response your security or GRC team can adapt.

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Security questionnaire questions

Updated July 6, 2026

Expert answer

Customer data sent to AI features should be processed under the same encryption, access-control, and retention policies as the rest of your platform. Confirm whether data is used only to serve the request in real time, is excluded from any model training, and is deleted according to your standard retention schedule.

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Do you use any AI or machine learning in your product?Do you use third-party AI APIs (OpenAI, Anthropic, etc.)?What data is sent to AI service providers?Do you have an AI acceptable use policy?How do you prevent sensitive data from being included in AI prompts?Can customers opt out of AI features processing their data?

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